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How to Report HP (Before or After Your Repair)
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Site Admin
Joined: Wed Dec 10, 2008 5:05 pm Posts: 14 
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 How to Report HP (Before or After Your Repair)File a complaint with the Better Business Bureau:
Online: https://odr.bbb.org/odrweb/public/GetStarted.aspx Phone: 1-703-276-0100 Report Unsafe Product (Overheating) to CPSC Online: https://www.cpsc.gov/cgibin/incident.aspx Phone: 1-800-638-2772 Email: info@cpsc.gov Report HP to the FTC: Online: http://www.ftc.gov/ftc/contact.shtm Phone: 1-877-382-4357 Tell Your Attorney General: Search http://www.google.com *Your State Name Here* Attorney General UK: File a complaint with FSA: Online: http://www.fsa.gov.uk/ Phone: 020 7066 1000 UK: File a complaint with Consumer Direct: Online: http://www.consumerdirect.gov.uk/contac ... n=complain Phone: 08454 04 05 06 Canada: Canadian Bureau of Better Business: Online: http://www.ccbbb.ca/ |
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| Wed Dec 10, 2008 10:23 pm |
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Joined: Thu Dec 11, 2008 2:03 am Posts: 4
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 Re: How to Report HP (Before or After Your Repair)the words "Better Business Bureau" really gets them scurrying. I've used it in the past
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| Thu Dec 11, 2008 2:46 am |
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Joined: Wed Dec 10, 2008 10:52 pm Posts: 50
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Re: How to Report HP (Before or After Your Repair) I just reported them to the BBB. They're no longer acknowledging my emails, so I guess I'm calling them tomorrow. Unless I should just wait for the BBB to get to them. What do you all think?
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| Thu Dec 11, 2008 2:57 am |
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Joined: Thu Dec 11, 2008 2:03 am Posts: 4
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Re: How to Report HP (Before or After Your Repair) BBB takes about 2-4 weeks to respond to the complaint; I would call, get a case manager. Then in the call, still threaten to call the BBB
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| Thu Dec 11, 2008 3:03 am |
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Joined: Wed Dec 10, 2008 10:52 pm Posts: 50
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Re: How to Report HP (Before or After Your Repair) Ok. Thank you.
 I'll post back with the results...I'm not getting my hopes up. :\ |
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| Thu Dec 11, 2008 4:13 am |
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Joined: Thu Dec 11, 2008 8:55 am Posts: 1 Location: UK Enhanced Warranty: No Laptop Type: DV9000t Model Number: EZ345AV Serial Number: CNF72966DY Processor: AMD Graphics Card: 8400M GS
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Re: How to Report HP (Before or After Your Repair) Why would the FSA in the UK be interested?
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| Thu Dec 11, 2008 11:12 am |
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Joined: Thu Dec 11, 2008 1:06 pm Posts: 16 Location: Ohio Enhanced Warranty: No Laptop Type: dv9500 Model Number: RL653AV Serial Number: CNF728482V Processor: Intel Graphics Card: 8400M GS
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Re: How to Report HP (Before or After Your Repair) I made a complaint to the BBB. They wanted exact date of purchase. When I went to HP to check my account info, it seems that my login info no longer works. I had to wing it. I know that HP has this info. I could find it but I would have timed out with my complaint to the BBB.
Could this be a coincidence? |
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| Wed Dec 17, 2008 12:31 am |
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Joined: Wed Dec 10, 2008 10:52 pm Posts: 50
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Re: How to Report HP (Before or After Your Repair) I just made an approximation.
I got a confirmation email a few days ago that said the BBB has gotten in contact with HP on my behalf. |
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| Wed Dec 17, 2008 10:06 pm |
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Global Moderator  Joined: Wed Dec 10, 2008 11:10 pm Posts: 551 Location: Florida Enhanced Warranty: No Laptop Type: DV9000 Model Number: EZ452UA Processor: AMD Graphics Card: 6150 GO
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Re: How to Report HP (Before or After Your Repair)
Keep in mind that the BBB is not much help since the BBB just sees themselves as an advertizing agency for their members. They don't want to make their members mad because if they loose their members, they loose the membership fees. Wayne Sallee Wayne@WayneSallee.com |
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| Wed Dec 17, 2008 11:12 pm |
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Joined: Thu Dec 11, 2008 10:31 pm Posts: 20
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Re: How to Report HP (Before or After Your Repair)
If you have bought your laptop on finance, and are still paying for it, as it was sold as faulty |
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| Wed Dec 17, 2008 11:26 pm |
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