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Guide: How to Get YOUR Free Repair 
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Joined: Thu Feb 12, 2009 3:03 pm

Posts: 1
Post Re: Guide: How to Get YOUR Free Repair
Yeahhhhh I called and talked to them for over an hour. The case manager i spoke to was a dipshit that kept telling me the same thing over and over again ........ the extended service warranty did not apply to me and I needed to pay 398 dollars to get my motherboard replaced. Unfortunately I had to go to work and I couldn't stay on the line anymore. Going to go talk to a small claims laywer today. Fuck HP.


Thu Feb 12, 2009 4:48 pm Profile
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Joined: Wed Dec 10, 2008 11:10 pm

Posts: 203

Location: Florida


Enhanced Warranty: No

Laptop Type: DV9000

Model Number: EZ452UA

Processor: AMD

Graphics Card: 6150 GO
Post Re: Guide: How to Get YOUR Free Repair
You will get better results by calling the main office at 1-877-917-4380 ext 94, demand to speek to Mark Hurd, keep at it, and then after about 30 minutes let them transfer you to someone else.

Wayne Sallee
[email protected]


Sat Feb 14, 2009 8:29 pm Profile

Joined: Thu Dec 11, 2008 1:06 pm

Posts: 16

Location: Ohio


Enhanced Warranty: No

Laptop Type: dv9500

Model Number: RL653AV

Serial Number: CNF728482V

Processor: Intel

Graphics Card: 8400M GS
Post Re: Guide: How to Get YOUR Free Repair
I used the email addresses on this forum and had a phone call from a case manager within days.They were very nice but would not admit to any "problems" no matter how hard I pressed the issue.
They did offer a free repair "a one time offer". I received my computer back (they only checked that they fixed a loose wire) and it is currently working. (holding my breath)

I really don't think that they want all the bad publicity. In this economic climate, I don't think they can afford it. Nonetheless, so far so good.

I also received a follow-up call once I received my computer back.


Thu Mar 12, 2009 4:33 pm Profile

Joined: Thu Mar 19, 2009 2:29 pm

Posts: 2

Location: FLORIDA


Enhanced Warranty: No

Laptop Type: dv9335nr

Model Number: RV116UA

Serial Number: CNF7125KMC

Processor: Intel

Graphics Card: 7600 GO
Post Re: Guide: How to Get YOUR Free Repair
HELLO EVERYONE !
HP PAVILION DV 9335 NR
P/N : RV116UA#ABA


I GOT THE PROBLEM ABOUT GRAFIC CARD CHIPSET , NVIDIA GO 7600
I THINK THAT PROBLEMS S A FAIL OF HP MANUFACTURE AT ALL PAVILION DV 9000...SERIES

HAS ANYONE SUE THEM CAUSE OF THAT PROBLEM ?

I BOUGHT THAT HP PAVILION DV 9335NR , WHICHS COST OVER 1500$ AT APRIL 2007
TIME GO BY ! A LOOOOOOOOOONNGG TIME FOR THAT HP LAPTOP GUESS ,
ALL THE SUDDEN IT JUST DEAD AT JULY 2008 I HAD THE GREEN LINES ON SCREEN
THAN I RESTARTED , AND IT TURN THE WHOLE BLACK SCREEN ,
ITS STILL WORK , LIGHTS ON CAPS LOCK AND OTHER LIGHTS ON BUT IM JUST SEEING A BLACK SCREEN , SO I CARRY IT BACK TO WHERE I BOUGHT , THEY SUGGEST ME TO CHANGE THE WHOLE MOTHERBOARD ,WHICH S GONNA COST
500$ , ALSO THEY SAID THE GUARANTEE EXPIRED ,
WE GAVE UP TO FIX IT , I JUST PUT THAT LAPTOP ON LIVING ROOM AND LIKE A HISTORICAL OPUS ! , SO IT JUST STAY THERE SINCE JULY 2008 ,

I DONNOW WHAT ELSE I CAN DO FOR THAT HP ? CAN I SUE THEM ? I HEAR A LOT OF PEOPLE HAS SAME PROBLEM FROM THAT GRAFIC CARD CHIPSET OF NVIDIA GO 7600 HNB1 , ITS SEEMS TO ME MANUFACTURE FAIL !

SO TODAY I JUST CHAT WITH A TECNICIAN ON CONTACT HP , THAN THEY TOLD ME

Yes, you can send the Notebook for free mail-in-repair to fix the issue , ure notebook will fall in this program

SO THEY WANT ME TO SHIP THEM BUT NOW I M NOT IN THE USA , MY WIFE S THERE ,
SO I SHIPPED HER BEFORE AND SHE CARRIED TO FOR FIX THE STORE SERVICE AND THEY WANTED OVER 500$
THEY OPENED THE NOTEBOOK , FOR FIX BUT MY WIFE GAVE UP TO PAY , THAN THEY GIVE IT BACK , SO MY WIFE BRING IT HERE AGAIN , ITS STILL SAME PROBLEM , SO IT S STAY SINCE JULY 2008 ,

I GUESS IM GONNA PAY TO SHIP TO MY WIFE AGAIN TO SEND THAT LAPTOP FROM EUROPE TO USA

I WONDER , WHAT IF THAT LAPTOP WOULD BREAK MORE ON SHIPPING , RE THEY STILL GONNA FIX FREE_ ?

AND CAN THEY DENIED IT CAUSE OF IT OPENED BEFORE , ALSO EXPIRED THE GUARANTEE



THAT LAPTOP JUST STAY IN LIVING ROOM SINCE JULY 2008 , I WAS SO HOPELESS , BUT I FIND OUT THAT NEW
FREE FIXING BUT I DONNOW IS IT ALL FREE ?

CAUSE I DONT WANNA SPEND A DIME ON THAT LAPTOP ANYMORE !!!!!!! , HP REALLY DISSAPOINT US !
SHIPPING S ALREADY GONNA COST ME OVER 300$
IM SO HOPELESS , THAT MY WIFE AND ME THOUGHT THAT HP S THE BEST , BUT WE WERE WRONG !

IF ANYBODY HELP ME , I WOULD BE SO PLESURE

THANK U !!!!


Thu Mar 19, 2009 3:42 pm Profile

Joined: Tue Mar 17, 2009 10:05 pm

Posts: 114

Location: Houston, TX


Enhanced Warranty: No

Laptop Type: DV9500T

Model Number: RL653AV

Serial Number: CNF7401KGN

Processor: Intel

Graphics Card: 8600M GS
Post Re: Guide: How to Get YOUR Free Repair
toca,

I would see if you can find an HP rep./resource in your area of the world. See if they can help you out.

Peter John had a similar problem. HP should be able to find a way to help you out.

viewtopic.php?f=4&t=259

He lives in Europe and they wanted him to send to the US and it cost a lot of money -- they ended up sending something to him in Europe, I believe.

Hope that helps!


Thu Mar 19, 2009 4:04 pm Profile

Joined: Wed Apr 01, 2009 5:37 pm

Posts: 1

Enhanced Warranty: No

Laptop Type: DV6119us

Model Number: RG279UA

Serial Number: CNF63629D5

Processor: Intel
Post Re: Guide: How to Get YOUR Free Repair
I found what works really well and kind of scares a case manager if they are lying or trying to mislead you is find out their full name and then repeat it as if you are writing it down...
Example:
Me: Could you please tell me your name?
CM: Brenda Thompson
Me: Okay... Breeenda.... Thooomp soooon.


Wed Apr 01, 2009 5:41 pm Profile

Joined: Tue Jan 06, 2009 3:40 pm

Posts: 73

Location: Bismarck North Dakota


Enhanced Warranty: No

Laptop Type: DV9000

Model Number: EZ345AV

Serial Number: CNF7141VRY

Processor: Intel

Graphics Card: 7600 GO
Post Re: Guide: How to Get YOUR Free Repair
Attempting to manipulate case managers with tactics like that might seem to make good logical sense but you have to keep in mind that most places that have people in customer contact roles actually do not require them to give real names and quite often they are instructed to pick a name from a pool of pre selected ones that the company has provided. For example I had an aquaintance that did supervisory case support for AT&T and all female customer contact personnel were given names to use from a list of about 5. Common names used for this purpose in that case were Cindy, Heather, Joanne, Brenda related surnames were Johnson, Thompson, Weaver, Nelson. Male equivalents were Max, Phillip, Dennis, James. Also there was no requirment to use the same name on subsequent calls. This was done to ensure anonymity of the various reps. They all enjoy complete immunity from any sort of legal action anyway so it is no skin off their butts if they misinform or decieve you. The only thing they have to fear is discipline from the company (HP or the contractor HP has hired) and we have all seen just how serious HP is about following up on incompetent support personnel ... pretty much the same way they are following up on flakey products.

Your best bet try to do the best you can with the case manager you get. Be personable yet firm. Don't threaten or try to intimidate them you are just giving them more reason to be resistant. You change it from being an issue you have with HP and their product to an issue between you and the case manager and guess what the case manager always wins. It's like arguing a call in a baseball game with an umpire. If you take it to a personal level you will never get anywhere and you can bet the next close call in the ball game will go against you.


Wed Apr 01, 2009 6:14 pm Profile

Joined: Sat Mar 14, 2009 2:54 pm

Posts: 10

Enhanced Warranty: No

Laptop Type: DV9535nr

Model Number: GA339UA

Serial Number: CNF7310P39

Processor: Intel

Graphics Card: 8600M GS
Post Re: Guide: How to Get YOUR Free Repair
1 MAJOR WITH MINORS EXCLUDING MB-CPU-LCD-HDD Got my repair!

I spoke to a case manager today and he is sending out a box tomorrow! Guess I was lucky; my case manager was a pretty cool guy who sounded to be around my age, early 20's or so. I was expecting an angry old HP enthusiast telling me I was wrong and should shut up and stop trying, but he seemed to have a clue about whats going on over there at HP. He expressed how Dell was able to resolute the problem easily as it's a North American only company and HP on the other hand is international. HP has a certain protocol before they start calling in recalls or extended service enhancements.

My advice is you take your time and explain whats going on. Start off by saying yeah, I know that I'm not under the extended service but I believe this is an exception as I am having similar problems blah blah blah...
Tell them that hp owes it to their customers to look into this and how this problem isn't being addressed as it has been with dell (even though he provided me a reasonable answer to this). Tell them it's all over the Internet!

And whatever you do don't come off as authoritative,


Mon Apr 06, 2009 8:54 pm Profile

Joined: Sat Apr 11, 2009 11:00 pm

Posts: 1

Enhanced Warranty: No

Laptop Type: dv9500

Model Number: RL653AV

Serial Number: CNF7401CJC

Processor: Intel

Graphics Card: 8600M GS
Post Re: Guide: How to Get YOUR Free Repair
Hi
My hp dv9500 failed 15 months after I bought it. I have a blank screen and an expensive paper weight. My nvidia g86 has clearly failed. Was on the phone with HP for hours and they refuse to repair the hardware defect. At this point if anyone who has gotten their laptops repaired for free if you could please post your case numbers. It would be very helpful to argue my case to them on the phone. I would be very thankful for this.

My case manager would only give me 50% discount on repairs

Thanks
Salman Fateh


Sat Apr 11, 2009 11:08 pm Profile
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Joined: Thu Dec 11, 2008 12:31 am

Posts: 206

Enhanced Warranty: No

Laptop Type: DV9000t

Model Number: EZ345AV

Serial Number: CNF7201VH7

Processor: Intel

Graphics Card: 7600 GO
Post Re: Guide: How to Get YOUR Free Repair
Hi urdric -- I don't have my case number anymore, but just as good:

My Part Number (NOT in warranty):
EZ345AV

And My Service Order Number (proof that they repaired it for free!):
SXN085-01


You need to refer them to this site and ask them how exactly 350 people could fabricate legitimate serial numbers for all the same defect, good luck - do NOT under any circumstances accept that 50% off deal

_________________
"I don't want to know. I don't need it. I don't want the information that millions of people have. I don't want to be fed these boring facts and figures. Then you'll become one of the masses. I'd rather starve my mind a bit and have to search out nutrition in stranger places."

~ Henry Rollins, 1961


Mon Apr 13, 2009 4:13 pm Profile
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