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How to Report HP (Before or After Your Repair) 
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Site Admin

Joined: Wed Dec 10, 2008 5:05 pm

Posts: 14
Post How to Report HP (Before or After Your Repair)
File a complaint with the Better Business Bureau:
Online: https://odr.bbb.org/odrweb/public/GetStarted.aspx
Phone: 1-703-276-0100

Report Unsafe Product (Overheating) to CPSC
Online: https://www.cpsc.gov/cgibin/incident.aspx
Phone: 1-800-638-2772
Email: [email protected]

Report HP to the FTC:
Online: http://www.ftc.gov/ftc/contact.shtm
Phone: 1-877-382-4357

Tell Your Attorney General:
Search http://www.google.com *Your State Name Here* Attorney General

UK: File a complaint with FSA:
Online: http://www.fsa.gov.uk/
Phone: 020 7066 1000

UK: File a complaint with Consumer Direct:
Online: http://www.consumerdirect.gov.uk/contac ... n=complain
Phone: 08454 04 05 06

Canada: Canadian Bureau of Better Business:
Online: http://www.ccbbb.ca/


Wed Dec 10, 2008 10:23 pm Profile

Joined: Thu Dec 11, 2008 2:03 am

Posts: 4
Post Re: How to Report HP (Before or After Your Repair)
the words "Better Business Bureau" really gets them scurrying. I've used it in the past


Thu Dec 11, 2008 2:46 am Profile

Joined: Wed Dec 10, 2008 10:52 pm

Posts: 50
Post Re: How to Report HP (Before or After Your Repair)
I just reported them to the BBB. They're no longer acknowledging my emails, so I guess I'm calling them tomorrow. Unless I should just wait for the BBB to get to them. What do you all think?


Thu Dec 11, 2008 2:57 am Profile

Joined: Thu Dec 11, 2008 2:03 am

Posts: 4
Post Re: How to Report HP (Before or After Your Repair)
BBB takes about 2-4 weeks to respond to the complaint; I would call, get a case manager. Then in the call, still threaten to call the BBB


Thu Dec 11, 2008 3:03 am Profile

Joined: Wed Dec 10, 2008 10:52 pm

Posts: 50
Post Re: How to Report HP (Before or After Your Repair)
Ok. Thank you. :) I'll post back with the results...I'm not getting my hopes up. :\


Thu Dec 11, 2008 4:13 am Profile

Joined: Thu Dec 11, 2008 8:55 am

Posts: 1

Location: UK


Enhanced Warranty: No

Laptop Type: DV9000t

Model Number: EZ345AV

Serial Number: CNF72966DY

Processor: AMD

Graphics Card: 8400M GS
Post Re: How to Report HP (Before or After Your Repair)
Why would the FSA in the UK be interested?


Thu Dec 11, 2008 11:12 am Profile

Joined: Thu Dec 11, 2008 1:06 pm

Posts: 16

Location: Ohio


Enhanced Warranty: No

Laptop Type: dv9500

Model Number: RL653AV

Serial Number: CNF728482V

Processor: Intel

Graphics Card: 8400M GS
Post Re: How to Report HP (Before or After Your Repair)
I made a complaint to the BBB. They wanted exact date of purchase. When I went to HP to check my account info, it seems that my login info no longer works. I had to wing it. I know that HP has this info. I could find it but I would have timed out with my complaint to the BBB.
Could this be a coincidence?


Wed Dec 17, 2008 12:31 am Profile

Joined: Wed Dec 10, 2008 10:52 pm

Posts: 50
Post Re: How to Report HP (Before or After Your Repair)
I just made an approximation.

I got a confirmation email a few days ago that said the BBB has gotten in contact with HP on my behalf.


Wed Dec 17, 2008 10:06 pm Profile
Global Moderator

Joined: Wed Dec 10, 2008 11:10 pm

Posts: 533

Location: Florida


Enhanced Warranty: No

Laptop Type: DV9000

Model Number: EZ452UA

Processor: AMD

Graphics Card: 6150 GO
Post Re: How to Report HP (Before or After Your Repair)
girlgeek19 wrote:
I just made an approximation.

I got a confirmation email a few days ago that said the BBB has gotten in contact with HP on my behalf.



Keep in mind that the BBB is not much help since the BBB just sees themselves as an advertizing agency for their members. They don't want to make their members mad because if they loose their members, they loose the membership fees.

Wayne Sallee
[email protected]


Wed Dec 17, 2008 11:12 pm Profile

Joined: Thu Dec 11, 2008 10:31 pm

Posts: 20
Post Re: How to Report HP (Before or After Your Repair)
RickG8 wrote:
Why would the FSA in the UK be interested?


If you have bought your laptop on finance, and are still paying for it, as it was sold as faulty


Wed Dec 17, 2008 11:26 pm Profile
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