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******THE FULL LETTER TO MARK HURD. 21 PAGES******* 
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Post ******THE FULL LETTER TO MARK HURD. 21 PAGES*******
Hello everyone! The letter is finally ready!
Will be mailing tomorrow

Please download and print to send to your state's Attorney General and all local PC sellers!


ImageDownload the Letter (PDF)


Cover Letters (Customize & Attach to front of Full Letter):
  • Cover letter for Your Attorney General: Image Download (Google "[Your State] Attorney General" for contact information)
  • Cover letter for local computer businesses: Image Download


Hope this will be enough evidence for HP :) Thank you to everyone for being so patient through all of this, I will keep you all updated as soon as we hear back. Our user andskopac found a great PDF converter, so every user should be able to view the document without any formatting or font issues -- Thanks !


Any and all comments would really be appreciated! Even if it's just to let me know you read it.

_________________
"I don't want to know. I don't need it. I don't want the information that millions of people have. I don't want to be fed these boring facts and figures. Then you'll become one of the masses. I'd rather starve my mind a bit and have to search out nutrition in stranger places."

~ Henry Rollins, 1961


Fri Mar 27, 2009 5:08 am Profile

Joined: Sat Mar 14, 2009 10:04 am

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Graphics Card: 7600 GO
Post Re: ******THE FULL LETTER TO MARK HURD. 19 PAGES*******
Nice. You did a great job with all the data. I'm really impressed.


Fri Mar 27, 2009 5:56 am Profile
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Serial Number: CNF7201VH7

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Post Re: ******THE FULL LETTER TO MARK HURD. 19 PAGES*******
Thanks stservices :) I appreciate it! Hope HP will actually take a look through it -- I'm hoping page 1 will grab their attention :P

_________________
"I don't want to know. I don't need it. I don't want the information that millions of people have. I don't want to be fed these boring facts and figures. Then you'll become one of the masses. I'd rather starve my mind a bit and have to search out nutrition in stranger places."

~ Henry Rollins, 1961


Fri Mar 27, 2009 6:03 am Profile

Joined: Thu Mar 19, 2009 3:00 pm

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Laptop Type: DV9595ed

Model Number: RL653AV

Serial Number: CNF7296CV9

Processor: Intel

Graphics Card: 8600M GS
Post Re: ******THE FULL LETTER TO MARK HURD. 19 PAGES*******
wow this is fantastic, great job with the statistics!


Fri Mar 27, 2009 10:04 am Profile

Joined: Thu Mar 26, 2009 5:31 pm

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Post Re: ******THE FULL LETTER TO MARK HURD. 19 PAGES*******
Nice work!

Thank you for your tenacity!!


Fri Mar 27, 2009 12:42 pm Profile

Joined: Tue Dec 16, 2008 11:06 am

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Post Re: ******THE FULL LETTER TO MARK HURD. 19 PAGES*******
yes excellent work

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http://www.ipetitions.com/petition/autismbluebadge/index.html


Fri Mar 27, 2009 12:52 pm Profile
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Post Re: ******THE FULL LETTER TO MARK HURD. 19 PAGES*******
Very nice. Question though, while proof-reading:

"Receiving free repairs is not enough, because the problem continues to occur; the customer should not have to pay if the defective replacement fails before the 90 day repair warranty."

On page 14...

Should that before "replacement fails AFTER the 90 day repair warranty..." ?

I was under the impression parts were covered for 90 days on their "repairs."


Fri Mar 27, 2009 12:56 pm Profile
Administrator
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Joined: Thu Dec 11, 2008 12:31 am

Posts: 252

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Laptop Type: DV9000t

Model Number: EZ345AV

Serial Number: CNF7201VH7

Processor: Intel

Graphics Card: 7600 GO
Post Re: ******THE FULL LETTER TO MARK HURD. 19 PAGES*******
Terin wrote:
Very nice. Question though, while proof-reading:

"Receiving free repairs is not enough, because the problem continues to occur; the customer should not have to pay if the defective replacement fails before the 90 day repair warranty."

On page 14...

Should that before "replacement fails AFTER the 90 day repair warranty..." ?

I was under the impression parts were covered for 90 days on their "repairs."


Thank you! glad I haven't sent it out yet

And thanks to everyone else for the comments :D

_________________
"I don't want to know. I don't need it. I don't want the information that millions of people have. I don't want to be fed these boring facts and figures. Then you'll become one of the masses. I'd rather starve my mind a bit and have to search out nutrition in stranger places."

~ Henry Rollins, 1961


Fri Mar 27, 2009 1:15 pm Profile
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Joined: Tue Mar 17, 2009 10:05 pm

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Enhanced Warranty: No

Laptop Type: DV9500T

Model Number: RL653AV

Serial Number: CNF7401KGN

Processor: Intel

Graphics Card: 8600M GS
Post Re: ******THE FULL LETTER TO MARK HURD. 19 PAGES*******
If you can, possibly attach images. I think my case wherein the machine was sent back completely unlike it was before (dirty, scorch mark missing, etc) -- that'd be a VERY good thing that would help the case out. That act alone is *criminal.*


Fri Mar 27, 2009 1:37 pm Profile

Joined: Fri Mar 13, 2009 2:32 pm

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Post Re: ******THE FULL LETTER TO MARK HURD. 19 PAGES*******
Great job with the letter! I really appreciate your hard work.

I went through the .doc version of it and the error mentioned by Terin is still there.


Fri Mar 27, 2009 1:50 pm Profile
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